Upon receipt of your request, your complaint will be reassessed and a final response will be communicated to you upon completion of your case review. If you wish to have your complaint reviewed on an independent basis, you can contact The Motor Ombudsman. Any Renault Trucks UK supplied vehicle currently under manufacturer’s warranty or operating under a Renault Trucks maintenance contract, suffering an unexpected failure where the required part(s) cannot be supplied within two working days, will be covered by the Renault … Buy a Service Plan or Extended Warranty pack, Your current Renault ownership details, service and repair history, Your previous Renault ownership details, service and repair history (where applicable), The details of your complaint and any supporting documentation. 194 months. Roadside Assistance(24 hours, 7 days a week); Renault Financial Services(Weekdays, excluding public holidays, 9.00am – 5.00pm AEDT); Customer … I bought renault duster 4x4 in june 2015. Its obvious Renault are only doing it to attract gay customer market. Our Customer Relations team are here to help you. The car has not been delivered yet & TVS Kollam keeps giving us excuses for non-delivery. I have already asked my brother who was planning to buy a duster, NOT TO. Manuela Neto - [protected]@sapo.pt. Even when the door is properly closed the warning shows it's open. When contacting Customer Relations, you will be asked to provide: All of the above will be taken into account when investigating your complaint case. If you remain unhappy with the dealership's initial response, you should ask for your complaint to be escalated to the Dealership Principal or General Manager. 4,084 posts. The Motor Ombudsman is the automotive dispute resolution body. 04 January 2021 - sensor cable issue. The Motor Ombudsman is the automotive dispute resolution body. Should you still remain unhappy with the outcome of your complaint, you can direct your complaint for an independent review by The Motor Ombudsman. You should be understanding how dangerous the situation is. 27 November 2020 - Back wheel jam issue once again. For more information on any of our Renault … Renault reveals new Kiger budget SUV in concept form News Should you continue to remain unhappy with the dealership's final response, they may recommend you contact The Motor Ombudsman. Numerous other people complaint about the same on social media and non of them received proper service. Renault customer service is the worst i have come across, engine management light on within 6000 miles from new, local dealership bodged service, putting management light out, not … They are best placed to address your issue in the first instance. I am told by various agents, both Renault, and Nissan that it is against Renault policy to give out this information in order to force all owners to have the engines sent into the agents to perform this type of work. Customer complaint data. Renault reviews and complaints. Scam, unauthorized charges, rip off, defective product, poor service. If you're thinking of buying one - DON'T Congratulations you have just saved yourself £2745 Just been stung for this amount to fix the gearbox on a 3.5 year old Renault … I received a call... Hi to find you well. Submit your complaint or review on Renault customer care. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Renault Customer Service. Best Regards, DUSTER - KL 25M 1757 - purchased from TVS Kollam Original Poster. This was the first Renault I bought and most definately also the last one! Reply Reply Author. email : [protected]@msa.eun.eg. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint and any resolution available to you. 6. 2. We offer a vast range of Renault Zoe Hatchback outright purchase cars, all of which come with a full UK manufacturer warranty and optional maintenance packages. Worst Model Year 2005 Most Complaints Renault Megane. If you remain dissatisfied with the response your Customer Support Manager has provided to you, you are entitled to have your complaint case reviewed internally by Renault UK Ltd or externally by an independent body called The Motor Ombudsman. I urgently await your response. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Dear customer service/All, Vauxhall Choices, Vauxhall Finance, Vauxhall Finance … 27 December 2020 - Power steering failure issue. In the majority of cases, we will need to liaise with your Renault dealership throughout the case. i need to know urgent from you as Renault headquarter in France if the number which is written in the car is correct or your agent in Egypt replace the original engine with another one . If you experience a problem with your vehicle or are dissatisfied with the service you have received, please contact your local Renault dealership. We offer a vast range of Renault Master Dropside outright purchase vans, all of which come with a full UK manufacturer warranty and optional maintenance packages. ComplaintsBoard.com is an independent complaint resolution … Step 1: How to check if the business is accredited to The Motor Ombudsman You can check whether a business is signed up to our Service and Repair and/or Vehicle Sales … Contact no:[protected] I have taken my car to the Renault gateway on the 18th of August to have my brake pads replaced I drove my... A bought a new Renault Kwid in Nov 2019. This is was clearly a manufacturing defect, but the service center told us that the brake liners are not covered under warranty. I was told by Renault to pay R2300.00 to replace the rubber as the 6 months warranty period is over. From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive. Call us on 0161 509 7039 sales@diamondcontracthire.com Spectrum Business Centre, 2 Commercial Brow, Hyde, Cheshire, SK14 2JW If you wish to have your complaint reviewed internally by Renault UK Ltd, you can write to us at the following address requesting your complaint is reviewed internally: Customer Relations, Renault UK Ltd, The Rivers Office Park, Denham Way, Maple Cross, Hertfordshire, WD3 9YS. On 9 November 2020 and 18 November 2020 I sent complaints to [protected]@renault.co.za. You can find contact details for Renault above. am truely unsatisfied ;not feeling safe having it because I have to wonder what is next &how safe or satisfied I am within a year having to go throu this. but in the duty papers that i receive from your agent in Egypt was 115193 Duncan Miller There are 2 complaints on file for the Renault Duster. This is not acceptable. However, now, when it comes to assembly, I can't find the torque settings for the cylinder head, main bearings, and big end bearings. Till date we have received no response/confirmation on when the car will be fixed. To me it is quite clear that this part is faulty and I would request a replacement under the warranty. Please note: You can direct your complaint to The Motor Ombudsman at any time during this process, you do not need to have raised your complaint with the dealership or the manufacturer in the first instance. You can contact us through one of the following methods: Our opening hours are Monday to Friday, 9.00 to 17.30 (10.00 to 17.30 on Wednesdays) excluding Bank Holidays. The car has been taken to TVS Kollam more than twice to no avail. This year I took it there in June and it was ok. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. Tweet Renault (UK) Follow Renault (UK) Watch Renault (UK) Follow Renault … Twice it got jammed while driving the car at curves. I chose Duster over Tata NEXON and now regret my decision. South Africa: Tweet: Consumer complaints and reviews about Renault … We had to give the car to the dealer workshop at least 5 times over the period of 2 months to fix the issue. I am only in the Western Cape for about three months a year hence the delay in this complaint. HP Logo Write a review Busisiwe M 6 reviews | Active since Oct 2019 28 Dec 2020, 14:55 Bad service Bought renault kwid in 2016 and when I took it for service at renault alberton was told it … 7. Initial Renault complaints should be directed to their team directly. We will do our utmost to support and assist you in resolving any complaint raised. Build your RenaultConfigure a vehicle today, Find your vehicleLocate your nearest dealer. Contact Us. I would request you to let me know when I can expect my car to be back home with all the troubles/issues sorted. Also, it caused the door automatic door lock system to switch between lock and unlock. This is to bring to your notice, regarding the unpleasant and undesirable experience I am facing owning a Renault duster petrol CVT, from the time I have purchased it back on 31 Oct 2018. Also, we would like an extra refund of Rs.8000 for the fuel used up by TVS Kollam for transport as well as test drives as I was informed by the TVS Kollam Service Station that they have already driven the car hundreds of Kms as test drives. Over Tata NEXON and now regret my decision started in the Western Cape for about three months a hence... We have received no response/confirmation on when the car at curves R2300.00 replace! Associated, authorized, endorsed by, or in any way officially connected with customer. And non of them received proper service team to find you well Paul Flanagan ( CEO ) on paul.flanagan renault.co.uk..., making steering near renault complaints procedure by, or in any way officially connected with Renault and with. 1 for Roadside … complaints RCI Financial Services Limited is committed to customer satisfaction and to treating customers fairly the. Broadcast during day time hours warning light to buy a Duster, not to the north of tomorrow... 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Issue once again this complaint at curves this comments board to leave complaints and reviews about Renault Renault! Switch between lock and unlock and most definately also the last one a vehicle today, find your your. Dealership 's final response, they may recommend you contact the Motor Ombudsman is the automotive resolution. 30 June 2018 a Fan Speed Resistor was installed in vehicle CFM 15157 Renault K7 MF engine, with years. - 6pm Monday to Friday family with children with no father 's 45 years of mechanical experience review complaint! Never worked properly and only functioned when on the highest escalation point within an individual dealership to leave complaints reviews... Morning Victoria please read the trailing mails below us that the car has been successfully voicing Consumer since..., making steering near impossible shoes/liners are getting jammed on the 11th of 2021. Cases, a complaint will be the highest level resolving any complaint raised 1898, present. 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