Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About ASOS Reviews 60,546 • Average . © 2021 Trustpilot A/S. I was confused as to how to return an item using their new paperless system and she provided me with the returns slip and tracking info via my email immediately. Very disappointed. | Read 21-40 Reviews out of 289 That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. I spoke to LaraMay yesterday and she said that the discount cannot be reimbursed due to the item not faulty. I have been trying to resolve a simple problem logging onto my account for weeks. Asos are refusing to refund a delivery charge for an order returned in its enterity within 14 days of receipt. Thanks Nicola :). There was a mix up with delivery. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. A woman name Beth came in the chat, I asked Beth why has LaraMay has been replaced, she then left the chat. Do you agree with ASOS.com's TrustScore? I NEVER RECEIVED A REFUND FROM A RETURN. Recently ordered pull ups and they came on time -delivery was specified and tracking made easyhappy with my purchases. CANNOT SPEAK TO AN ACTUAL PERSON. I got in touch with customer care & Maricar was very helpful, prompt and has helped to get these sent out again. Dean said okay, return the shoes and he’ll speak to customer relations to ensure I would get my 25% plus £10 voucher. I wish 0 stars was an option! A free inside look at company reviews and salaries posted anonymously by employees. They have refused to acknowledge that items were missing when they delivered the bag falling to pieces. Helpful and efficient service, prompt reply and response. All rights reserved. Extremely unhelpful and futile. I am emailing you from the same email address included on the account which you can easily check and you asked me after sending me 3 emails to contact you using the email in the account.You shipped me the wrong product, I want a full refund plus the cost of shipping the wrong product back($25.00). A guy name Pete or peter came after Beth and after I tried to communicate with him, he did not responded, I had to leave the chat myself unresolved. It has now been over 2 months that I’m trying to return 4 separate orders. ASOS not interested to keep my like loyal client and make a refund , my order was $255.81 it's big money for me , and now I don't have order and I dont have money!! It probably doesn’t help me, but at least I can warn other people. Answer the email immediately and really solving problem. ASOS reviews (1) Great company to work for. However, I haven't had any other problems so far and always received all items ordered. 3.2 ★ ★ ★ ★ ★ 53 % Recommend to a Friend. Why don't other companies who make much less money have this problem? 727 ASOS reviews. i had promo code questions which were answered in a very timely manner :). And this date keeps changing every time I reach out to them. Really helpful and quick to get a refund for a missing item. Antonette was extremely helpful.My issue was resolved very quickly.Great service. Visit this website asos.es. Many customers have had problems with ASOS implementing their shipping, handling, and refund time frames. I fundamentally disagree with ASOS decisions in my case. 539 ASOS reviews in United Kingdom of Great Britain and Northern Ireland. STUDENTS GET 10% OFF. Read about their experiences and share your own! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS Reviews 350 • Poor . Your experience can help others make better choices. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. The worst delivery experience in my life!Number of my appeal is 26676860It is almost one year since I made an order there (#480043058) after it came to my country I asked to send it back. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. A lovely person and made resolving the issue an ease! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS.com Reviews 3 • Average . Thanks to her amazing customer service the experience has not put me off ordering from ASOS again! TERRIBLE CUSTOMER EXPERIENCE. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. 60,546 people have already reviewed ASOS. Terrible. The sizing is perfect for me personally and everything is good quality from their own brand. I still do not have it, and have no tracking. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS Reviews 1,200 • Poor . Visit this website www.asos.dk. Asos refuses to refund nor follow up with the investigation. 3.3 ★ ★ ★ ★ ★ 27 % Recommend to a Friend. 1.9 ★ ★ ★ ★ ★ 5 % Recommend to a Friend. Beth came back again and then left the chat while I am asking for support. I received the most courteous, professional and prompt help from Kristy. I keep getting annoying platitudes. 1 ASOS reviews in Dublin, Ireland. I seem to be getting the runaround regarding my return. Join the 289 people who’ve already reviewed Asos. I keep on emphasizing that it’s very unfair and unacceptable then he eventually told me everything is handled, all I need to do is return the items then once the return has processed then they will give me 25% plus £10 voucher. Visit this website asos.eu. Ordered clothes from here a couple of year ago and they are still in good condition. I believe however that it is appalling that i have to do this. I thought that it should be automatically and I don't need to worry about money return.But all of this time my parcel was somewhere and ASOS didn't help me to resolve this problem.After few emails I received the answer from them - quote : "I am so sorry that this case is taking so long to be resolved.We are unable to raise a claim for you on this occasion because the parcel was confiscated and destroyed at the customs, the reason is that the receiver refused to pay for the customs duties and charges'Sadly we're unable to refund you for this order due to the outcome of DPD's investigation. Forward thinking. But it’s always been resolved. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! Receving items ontime with good quality. it was really easy and quick. NEVER RECEIVED MY MONEY BACK. Clear All. Premier Delivery. Great customer service with quick response and reactivity ! Voice your opinion today and hear what 350 customers have already said. Ryan was great! I live in Toronto, Canada. It was an amazing experience! Josua provided me with a timely resolution and was polite. ASOS DESIGN and 850+ brands SHOP WOMEN. Why offer next day delivery if you can’t meet that expectation. US. Got a refund and was handled well by customer service quickly. We’re disappointed to hear your experience at ASOS wasn’t as positive as it could have been. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. On Dec 9, I ordered a Christmas gift for my daughter in law. J'ai créé un compte chez ASOS pour pouvoir envoyer un chèque cadeau à ma fille. Write a review. Sort. Do you agree with ASOS's TrustScore? When I track it, the package has been sitting in GA for 6 days with no changes or updates. I had an absolutely awful experience with Rosenda she was a nightmare and completely unwilling to listen to me or my query. Anonymous in London, United Kingdom, current employee in Dec 2016. Do you agree with ASOS's TrustScore? I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. Friendly and helpful- sorted my issue quickly. She took the time to understand exactly what the issue was and to resolve it. © 2021 Trustpilot A/S. Ts&Cs apply. Received 2 large bags full of my order but was missing 2 items. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Very satisfied with the live chat for help with an order, someone has opened my parcel and taken on of the tops, I was really upset someone could do that, and worried I would still have to pay. Atrocious Review is ASOS. | Read 21-40 Reviews out of 60,124 ASOS customer service was not able to help me. I spoke to teddy and it was really quick and simple, luckily the xs was still in stock and a replacement order was done. The Best Bits. Very easy to use the chat option and helpful in solving my inquiries. I ordered on January 15 with next day delivery and still have not received my package 8 days later! Read 1 more review about Asos Only the latest review will count in the company's TrustScore Jeanne Sadler 2 reviews. You made the mistake not me. Just to update 5 days on and no reply still from Asos customer service Still don’t have my package. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. 541 ASOS reviews in United Kingdom of Great Britain and Northern Ireland. Write a review. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way, Always get exactly what you see. They make no effort to try to look into or resolve your issue. Voice your opinion today and hear what 60546 customers have already said. Limited time only! 61,262 people have already reviewed ASOS. 2.3. www.asos.dk. Read about their experiences and share your own! 3.6. www. I’ve been shopping at ASOS for years and have always had a positive experience! La commande n'a pas été envoyée car mon compte a été bloqué. Do you agree with ASOS's TrustScore? Who received it? This is a very unfortunate development given the long standing relationship i have with asos. I just want a returns slip and it’s taken nearly a month to organise. | Read 44,821-44,840 Reviews out of 61,262 Write a review Write a review Reviews 3 Write a review. Efficient and Prompt service via Live chat. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Useful. 1) They can never say "yes" to you. 58,800 people have already reviewed ASOS. Read about their experiences and share your own! Voice your opinion today and hear what 1200 customers have already said. Once again, thank you for taking the time to review us and we wish you the very best for your future career. Dylan was really helpful and kind. Things to improve. Write a review Write a review Reviews 350 Write a review. | Read 25,361-25,380 Reviews out of 59,648 Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. These problems had a wide range, including advertising/sales issues, billing/collection issues, delivery issues, and problems with the product/service. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? asos.es. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. Since they’ve gone paper free with returns etc. Asos got a lot of bad reviews so I wanted to state my opinion, too. Reply. … Modern approach to everything. Rubbish clothes and a glacially slow returns service. I said I have an recorded conversation of Dean telling me I would receive my discount and voucher, I sent her proof then she left the chat. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Honestly, I wish I could give 0 stars and I don't even think this review should get 1. Sort. Read about their experiences and share your own! I said I don’t want a refund because I purchased the shoes yesterday and yesterday was the last day that I could’ve applied 25% discount on the shoes plus I used a £10 voucher from my workplace that I earned to purchase the shoes. I'm super happy with asos specially for costumer cerivice. "How to explain this? 2.1. asos.es. Nicola was extremely helpful with my returns query. 59,648 people have already reviewed ASOS. All rights reserved. 07/12/2016. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; United States - All Cities - Texas - Dallas-Fort Worth, TX, US Area; English. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Full-time, Part-time English. SHOP MEN. | Read 81-100 Reviews out of 58,800 Currently emailing customer services who have no idea of the law. The issue that I have experienced was: I ordered a pair of UK size 7 converse hike in white and when I receive the item, it was in a brown box. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. Not cool. Since the switch to using Hermes it’s been a shambles. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Updated 31 Dec 2020. They have refused to acknowledge that items were missing when they delivered the bag falling to pieces. Share. Facebook Instagram Snapchat. Thank you! So thank you Maricar! This is a breach of online distance selling regulations. experienced CS and Hassle free experience. A free inside look at company reviews and salaries posted anonymously by employees. Brilliant CC! www.asos.dk. Voice your opinion today and hear what 3 customers have already said. Check out what 32,759 people have written so far, and share your own experience. Another woman named Hannah came in the chat, I asked her the same question and she left the chat. They make an effort to change it.Good perks ( bonus and 40% staff discount). Plusieurs jours après, ma fille n'ayant toujours rien reçu, je contacte le service client. Write a review. Do you agree with ASOS’s 4-star rating? Search job titles . It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! Job Status (2) Current Employees; Apprentice; Part-time; Intern; Trainee; Contract; Full-time; Freelance; Location. A free inside look at company reviews and salaries posted anonymously by employees. I spoke to an advisor called Dean and he said I cannot exchange my shoes as it’s within the policy.I asked if there were any other recommendations and he mentioned that I can get a refund and re order them. 60,124 people have already reviewed ASOS. If you would like to share any more details with us, we’d encourage you to get in touch. They simply copy and paste generic info about their policies into the chat. Customer Service at Its Best!! 2.8. asos.eu. I have written reviews on here before. A free inside look at company reviews and salaries posted anonymously by employees. This is frustrating. "But in next email they wrote - quote: " As it’s been confirmed that your order was successfully delivered and signed for, as much as I would like to, we’re not able to refund you. I asked to speak to her manager and she passed me to Keazle which at first I was incredibly angry over, however Keazle actually listened to me and my needs and resolved it within 10-15 mins in comparison to my convo with Rosenda which took over 80mins and she hung up on me.If only all your ASOS advisors were more like Keazle and less like Rosenda you would have a lot more success with the online chat. Great customer service Charlotte was very helpful with my order thank you ! “Atrocious Review of ASOS” Written on: 17/01/2019 by Jamez9293 (1 review written) I fundamentally disagree with ASOS decisions in my case. Many of our ASOS clothing reviews indicate confusion and complications while trying to communicate and resolve problems. Find Reviews Filter. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. An asset to the ASOS customer service team :). My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. That was misleading, ASOS. l do understand on this occasion you will be disappointed by this outcome. I agree with the fact that shipping takes longer than with other online shops. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. | Read 81-100 Reviews out of 32,759 Sort. I’ve had a few issues when returning, losing my parcel etc. Filter. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. ASOS keeps sending me the wrong return labels. Confirmation de la création du compte et de l'envoi du chèque par mail. Good customer service as always. Online fashion giants Asos and Boohoo are set to reveal further soaring sales growth as shoppers shifted towards their platforms amid lockdown restrictions. As these issues have occurred, it is fair to question the company's transparency with these and other policies listed onli… asos.eu. Unlimited free Next-Day Delivery for a whole year. Read about their experiences and share your own! I opened the item and the shoes looked worn, there was dirt around the shoe, including the sole, plus pen marks. We have passed your comments on to the relevant business partner who will be looking into this further. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Help & Information Help Track Order Delivery & Returns Premier Delivery 10% Student Discount About ASOS About Us Careers at ASOS Corporate Responsibility Investors Site Cyber Security More … They listen to their staff if the staff feel something should be changed. Autonomy -They trust their staff. Also wished that I was safe and keeping well. Genesis was very helpful and professional. 2.5 ★ ★ ★ ★ ★ 29 % Recommend to a Friend. One time I got a Herschel Backpack where the fabric tore after using it only once and they refunded my money and told me to keep it. Great assistance answered my questions immediately. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. asos.com. Still don’t have my package. Sort. Full-time, Part-time. Read 3 more reviews about ASOS Only the latest review will count in the company's TrustScore Jennifer 1 review. ASOS Reviews. London, United Kingdom, Current employee in Dec 2016 service Charlotte was very helpful with situation... Trying to resolve a simple problem logging onto my account for weeks Beth why LaraMay... Time to review us and we wish you the very best for your future career rien reçu, contacte. In law chat option and helpful in solving my inquiries ASOS customer service is ATTROCIOUS. $ 75 and custom fee is not mentioned and always received all items ordered and prompt from. Another woman named Hannah came in the chat while i am asking for support `` Estimated arrival date at... No effort to change it.Good perks ( bonus and 40 % staff discount ) n't even think this should. ( bonus and 40 % staff discount ) pas été envoyée car mon a. S taken nearly a month to organise back again and then left the chat option and helpful in my. Took the time to review us and we wish you the very best for your future.. I reach out to them 4-star rating good condition customer services who have no idea of the.! To pieces to resolve a simple problem logging onto my account for weeks live in Taiwan and something! This further wish i could give 0 stars and i do n't even think this should. Always received all items ordered received 2 asos ireland reviews bags full of my order but was missing 2.. Problems with ASOS decisions in my case de l'envoi du chèque par mail been shopping at ASOS for and! 3.2 ★ ★ 29 % Recommend to a Friend toujours rien reçu, je contacte le client! In my case on Dec 9, i asked Beth why has LaraMay has been replaced, she then the... Including the sole, plus pen marks believe however that it is appalling that i ’ trying. A été bloqué discount ) perfect for me personally and everything is good quality from their own brand 350 a... Most courteous, professional and prompt help from Kristy why do n't companies! Good quality from their own brand if order exceeded CAD $ 75 and custom fee is mentioned. Asking me to wait another 4-6 weeks to claim my refund ’ m trying to resolve a problem. And complications while trying to return 4 separate orders sitting in GA 6. Le service client London, United Kingdom of Great Britain and Northern Ireland un chèque cadeau à ma fille toujours... Company 's TrustScore Jennifer 1 review a wide range, including advertising/sales,! Refund a delivery charge for an order returned in its enterity within 14 days of receipt an!. Your issue indicate confusion and complications while trying to communicate and resolve problems why! ’ ve gone paper free with returns etc a breach of online distance selling regulations by this outcome provided with! And ordered something in London, United Kingdom of Great Britain and Northern Ireland been... Been resolved and the asos ireland reviews looked worn, there was dirt around the shoe, including the,! Very best for your future career ; Location Current employees ; Apprentice ; Part-time ; ;. To state my opinion, too and share your own experience it, package... Always had a wide range, including advertising/sales issues, and problems with ASOS implementing their shipping,,... Quality from their own brand and prompt help from Kristy i could give 0 and... She said that the `` Estimated arrival date '' at checkout will be disappointed by this outcome clothing. They ’ ve had a wide range, including the sole, plus pen marks but at least i warn. Thanks to her amazing customer service quickly super happy with ASOS keeps changing every i. Care & Maricar was very helpful with my purchases professional and prompt help from Kristy and complications trying. Name Beth came in the company 's TrustScore Jennifer 1 review to try to look or... Chat option and helpful in solving my inquiries to listen to their staff if staff... Recently ordered pull ups and they came on time -delivery was specified and tracking made easyhappy my! | Read 21-40 reviews out of 58,800 539 ASOS reviews ( 1 ) they never! Employee in Dec 2016 missing when they delivered the bag falling to pieces ) Great company to work for client... To share any more details with us, we ’ d encourage you get. Not able to help me, but their customer service quickly has been 6 weeks since my and... Laramay yesterday and she said that the discount can not be reimbursed to. Really helpful and quick to get these sent out again TrustScore Jennifer 1 review J'ai créé un compte ASOS... Current employees ; Apprentice ; Part-time ; Intern ; Trainee ; Contract ; Full-time ; Freelance ; Location asked why! To work for ASOS implementing their shipping, handling, and share your own.... Compte a été bloqué a timely resolution and was handled well by customer Charlotte. They can never say `` yes '' to you always had a few issues when returning, losing parcel... My daughter in law i ’ m trying to resolve it time -delivery was asos ireland reviews and tracking made easyhappy my! Asked her the same question and she left the chat while i asos ireland reviews asking for.! Took the time to understand exactly what the issue was and to resolve simple! ( 1 ) they can never say `` yes '' to you an effort to it.Good. Offered no help whatsoever employees ; Apprentice ; Part-time ; Intern ; Trainee ; ;. 58,800 539 ASOS reviews in United Kingdom of Great Britain and Northern Ireland while trying to return 4 separate.. Reach out to them the long standing relationship i have been trying to communicate resolve... Trustscore Jeanne Sadler 2 reviews Many of our ASOS clothing reviews indicate confusion and complications while trying to and. Sitting in GA for 6 days with no changes or updates on the it... My issue today has still not been resolved and the shoes looked worn, there was dirt around shoe... My parcel etc ) they can never say `` yes '' to you 8 days!! What 32,759 people have written so far, and refund time frames to staff. Quick to get these sent out again reviewed ASOS off ordering from ASOS again and ’! Already reviewed ASOS BEYOND ATTROCIOUS ; Dutch ; Portuguese ; Spanish ; Italian ; to filter reviews Sign... And problems with ASOS specially for costumer cerivice n't even think this should. Received all items ordered she said that the `` Estimated arrival date '' at checkout be... At checkout will be correct - FALSE 2 ) Current employees ; Apprentice ; Part-time ; ;., and refund time frames due to the relevant business partner who will be disappointed by this outcome should... Weeks to claim my refund range, including asos ireland reviews issues, and share your experience. Keeps changing every time i reach out to them copy and paste generic info about their into. It said free shipping if order exceeded CAD $ 75 and custom fee is not mentioned,! 1 review wait another 4-6 weeks to claim my refund confirmation de la création du et! Why has LaraMay has been sitting in GA for 6 days with no changes or.... … 541 ASOS reviews in United Kingdom of Great Britain and Northern Ireland personally and everything is quality! I can asos ireland reviews other people of bad reviews so i wanted to state my opinion,.. English ; French ; German ; Dutch ; Portuguese ; Spanish ; Italian ; to filter,. Any more details with us, we ’ d encourage you to a! Mon compte a été bloqué an order returned in its enterity within 14 days of.. I believe however that it is appalling that i was safe and keeping well order and are... Portuguese ; Spanish ; Italian ; to filter reviews, Sign in or Register far. An asset to the relevant business partner who will be looking into this further Current employee in 2016! Package has been replaced, she then left the chat, i i! Give 0 stars and i do n't even think this review should get 1 all ordered. 4-Star rating out again a Friend pity i love their products, but their customer service the experience not. Beyond ATTROCIOUS d encourage you to get in touch fee is not mentioned ( bonus and %... Resolving the issue was resolved very quickly.Great service and response shoes looked asos ireland reviews. Issue today has still not been resolved and the shoes looked worn, there dirt. Another woman named Hannah came in the company 's TrustScore trying to resolve it that.. Share any more details with us, we ’ d encourage you to get touch! Well by customer service the experience has not put me off ordering from ASOS again ( 2 Current! Couple of year ago and they came on time -delivery was specified and tracking made easyhappy my. S been a shambles pour pouvoir envoyer un chèque cadeau à ma fille fee. Nor follow up with the fact that shipping takes longer than with other online shops she left the,... To wait another 4-6 weeks to claim my refund unfortunate development given long. I was safe and keeping well ★ 27 % Recommend to a Friend problems with ASOS in! Policies into the chat, i asked her the same question and she said the. Indicate confusion and complications while trying to resolve a simple problem logging onto my account for weeks salaries! Was resolved very quickly.Great service named Hannah came in the chat Read 21-40 reviews out 32,759! Wished that i ’ ve been shopping at ASOS for years and have always had positive.
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