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09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. 2. Do I need to pay extra for the eBay Money Back Guarantee? Message 3 of 7 latest reply 1 Helpful If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. The criteria for Top Rated Seller is here: Top Rated Seller Program. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Need an update on an open return request? Youll hear from us within 48 hours. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. You'll also be responsible for covering return shipping costs. Before you can send an item back to the seller, youneed to start a return. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. 1. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Learn more about our signature confirmation requirements. The eBay Resolution Centre is at the bottom of this page. Learn more about our Condition of returns policy. If the seller wont cover the cost, let us know by asking eBay to step in. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. I find too many fun toys for my family (or myself), and just love the whole process. When I have photographs of how I shipped my item, I will have those as proof. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. You have 3 business days to respond to the request and resolve the buyer's issue. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Your item didn't match the listing, or it arrived faulty or damaged. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Choose Print label. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Its very, very important to take photographs for your records both using freight and Fedex and UPS. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Copyright 1995-2023 eBay Inc. All Rights Reserved. Ebay sides with buyers in not as described claims. If the seller is responsible for return shipping, its important that they cover the costs. . If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. To the OP- the great thing is, you are selling items without much competition, apples to apples. If you want to start your own business, the reseller business model can be a great place to start. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. This will definitely help any return request case that comes your way and a good habit to get into. For more information, see our Condition of returned items policy. nirE troP ,naM fo elsI. Offer customers 30 day refund policy because EBay is always going to side with customers. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Copyright 1995-2023 eBay Inc. All Rights Reserved. Select View return details. For example, you may haveopted to automatically accept return requests. It covers purchases paid with PayPal and most other electronic payment methods. Shipping has definitely been delayed with everything going on. Being faced with a return request can be very intimidating. If you havent received an item, we usually refund your money immediately via PayPal. What if the seller doesn't offer returns? This is a good option for low-value items. If you are scared to start eBay because of the fear of returns, dont be. You can also start a return request from your Purchases in My eBay. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Required fields are marked *. 2022 Flea Market Flipper. If the buyer is responsible, choose your return address from the dropdown menu. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. You can choose to add a message to the buyer. And this is my fault? On the next page you'll see the refund amount. Does the tracking number show it was delivered? Depending on your return policy, this may or may not include the original shipping cost. Tune into our last eBay for Business podcast episode of 2022! I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. EBay gives you the opportunity to add 12 photos to your listing. My second reason for taking photographs of the items I ship? After all, I paid for the insurance right? If you've sold on ebay long enough you've had this happen. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. If it is a lame reason (and sometimes it is! If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Select the percent you want to deduct from the refund amount. After contacting the seller, it's up to you whether you want eBay to step in. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Enter the amount you wish to offer the buyer. eBay gives this MBG for Australian and International buyers, however . You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. They will just accept that they are not covered and walk away. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. Choose the item above to start resolving a return. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. You can still close it if things are resolved. Is there anything you can do? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. This is a win win for both of us. Youll hear from us within 48 hours. This will get them to move the decision in my favor and pay out the damage coverage. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Their listing states they do not accept returns. In some cases, your response options may differ. I gave alot of money for an item from ebay to a seller. Open a case and try to work things out with the seller. View cart for details. Sellers accept the majority of the risk when choosing to sell here. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. Purchase shipping insurance for your items Its well worth the money! This can be useful when the buyer isn't completely satisfied with their purchase. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. How long should I give a seller to fix the problem before I contact eBay? How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. How long should I give a seller to fix the problem before I contact eBay? The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. eBay Money Back Guarantee policy, Welcome to the Selling board! With this selected, I am giving a clear eBay return policy. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. I threw everything away". If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. You can also find more information in our full article below. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Print an eBay return label Tip eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You are sure the item wa. Too many of those and their returns ability will be hindered. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time.