. I saved to buy expensive tickets as a gift for my wife and now we cant go. Having difficulty navigating this. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. JEVAR IS WHO HANDLED MY CALL. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets A few days later I'm only paid out for 1 set of tickets. StubHub was founded in 2000 and its current CEO is Eric H. Baker. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. We are changing the way you register and sign-in to the StubHub Community. Many companies featured on Money advertise with us. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. What do you mean Dming the moderators? Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. There's a class action lawsuit against StubHub from other customers who want a refund too. You already know that. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. We are changing the way you register and sign-in to the StubHub Community. See if youre using the right email and password. Request and Get a StubHub Refund Right Now. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! / What happens when an event is canceled. This material may not be published, broadcast, rewritten, or redistributed. Still learning the basics of personal finance? I have been trying to purchase tickets for over a week now. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Whats The Difference Between Class 2 And Class 3 NI Contributions? BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Click here to explore your options! Explain your scenario, and provide any applicable evidence. "If you have tickets to a show that is postponed, you will be able to select your refund . Enjoy!Make sure we land in your inbox, not your spam folder. Very dissatisfied customer. It is possible to request a refund on a purchased StubHub ticket manually. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Listings for companies similar to StubHub: Customer service is awful. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. This watermark prevents others from copying them. You can reach the corporate office at 415-222-8400. Customerscomplained to the media andfiled lawsuits. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Remember, your order is covered by our FanProtect Guarantee." We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can If you feel like StubHub cheated you, you could take action against them. It is now November - this is ridiculous. Purchased 2 NFL tickets on StubHub. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Covid 31 Refunds 41 StubHub 211. I had to ask for a manager. Please take the tickets directly to the box office for a refund. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Sit back and relax while we do the work. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Events postponed or rescheduled won't be refunded, Fowlks said. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. This means sellers set the ticket prices. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Perhaps Its Time to Switch to Something Other Than StubHub. Let us teach you the major money lessons you NEED to know. StubHub also has live chat operating 24/7. Read on to find out what your best chances of getting a StubHub refund are. https://money.com/stubhub-refunds-covid-19-cancellation/. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. You never know when you might find yourself financially strapped - the good news is you have options. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Review the StubHub return and refund policy at ReturnsAndRefunds.com. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. StubHub changed its refund policy about a month ago. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. but I havent been able to get in contact with anyone from StubHub. 1:00. 03-31-2022 08:37 AM. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. With only these four steps, your refund request is faxed. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. StubHub is a marketplace where fans buy from and sell tickets to one another. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I had a fraudulent charge on my credit card account from Match.com. Hawaii If you want a refund, you have 30 days to request it starting from the announcement of the new show date. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. And the exact same seats they re listed and sold for a different amount sold and the payout. They showed my same seats that they cancelled sold and the payout. Clear your Internet browsers cookies and cache. How to Contact StubHub for fraudulent tickets. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Yes Learn more about how we make money. Wish they would help. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. I waited 2 days and tried the access code again..still nothing. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Find contact information here. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Copyright 2020 Scripps Media, Inc. All rights reserved. North Carolina Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Use of this website signifies your agreement to our. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. The clause is designed to protect both buyers and sellers. The cash refund will be issued by May 31, 2021 and will. And 2 hours before the game I had no listings active. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. You will enter your community username and new password and done! Copyright 2007 - 2023, ContactHelp.com. From everything weve seen, the StubHub customer support is quite thin, to say the least. Go ahead and file a chargeback on your credit card. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. 0. I would like cash refund too. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! 1.866.788.2482. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. The worst company ever you lost me and a ton of my friends and family. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Have an idea for StubHub? They're upset StubHub is refusing to . Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. New Yorkers, however, are in luck. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Sign in, or if youre new to StubHub, sign up for free. Let us teach you the major money lessons you NEED to know. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Customer Service training is needed. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. I live in GA - was supposed to go to a premier league game in England in March. Offers may be subject to change without notice. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Did you find it helpful? I've been a customer for a long time and am not happy. Is SeatGeek legit? But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. International orders are handled a bit differently than those within the US, @Lighty7. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. on 2/28 at 12:51PM If you purchased on a registered account, your credit is available within your StubHub Wallet. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I was a no show due to a soft water flooding of o Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Get immediate StubHub support from HelpOwl.com. After this experience, I'll take my business elsewhere. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. New Jersey 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. 7 calle 1, Suite 204 I was refused to talk with a supervisor , I had 4 tickets listed. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Otherwise you will receive a voucher for 120% of your purchase price. Once you receive that email you can log into your account and navigate to the StubHub wallet. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Fatsuma Stagehand On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. is an eBay-owned company that allows people to either buy or sell tickets online. StubHub sellers set the price of their tickets. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Who do I contact? Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Phone: 866-788-2482. You will enter your community username and new password and done! Click on any of the links and there is a private message link on the moderators page They can assist you. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. From everything weve seen, the StubHub customer support is quite thin, to say the least. and take advantage of this neat service whenever you need it. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. How do I contact StubHub for refund? For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Enter your gift card PIN in the PIN field when prompted. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. DoNotPay records the details of your purchase to boost your chances of winning the refund. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Pennsylvania Just log into your DoNotPay account using any. New York On March 7th, StubHub emailed Marrali a copt of its refund policy. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Marrali just wants her money back, and she's not the only one. Lets dive into it right away. How do I complain to StubHub? Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Find the sale. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. 6:00 AM - 7:00 PM PT weekends. StubHub offersthe retroactive refunds because the live events industry is opening back up. to check out everything we offer. Find help with your questions from other fans through our own peer-to-peer community!