If you have booked your air travel through Holland America Line and experience delays on the day you are en route to your cruise due to an airline service disruption, such as a flight delay, cancellation, or re-route, that will cause you to miss your original port of embarkation, Holland America Line will work with the airline to find reasonable alternate flights to the next appropriate port at no additional air cost to the guest. The infrastructure on the cruise ships themselves also play a role, with older ships often having slower connection speeds. I like to check my email every day or two and have always been able to do that for free in the ports; sometimes in the terminal. In this video ( Holland America. Celebrity suggests if you book it in advance, youll save 10% than if you were to wait and purchase it on board, but often there will be additional deals when paired with other upgraded packages. A Rabbi is on board for High Holiday services. All onboard Internet usage is subject to Holland America Line standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Don't miss the sail away festivities with our entertainment staff. Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. Internet and Wi-Fi: All Holland America ships have internet cafes. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Depending on weather and occasion, add a blazer, cardigan or windbreaker jacket), Men may want to add an extra pair of slacks, but they'll find that the same basic dress theme works for them, too (there is no place in Alaska a man cannot go in a sport coat and slacks. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ The Premium packagelets you connect up to 4 devices with a usage limit of 6GB. In your stateroom you will find laundry bags and price lists conveniently located in your closet. All of this occurs under a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Having such documentation on hand, even if not required, may facilitate entry or departure. A currency exchange service will be available for selected itineraries, such as our European and World Cruise programs. Express Docs are a more environmentally friendly option. To learn more about family cruises with Holland America Line here. Similarly, Holland America Line reserves the right to impose or pass through security surcharges or similar incidental surcharges. Travel documents, however, are only issued after final payment has been received by Holland America. Our staterooms and suites come in an array of sizes and configurations to fit your family. Staterooms J1067 and J1063 have a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes. Guests are always responsible for meals and items of a personal nature. Internet Plans vary in price to accommodate individual needs and are interchangeable between the workstations in the Explorations Caf and your wireless device. We assume no responsibility for loss, damage, or delay while baggage is in the custody of airlines. If you do not currently have a Holland America Line account, please click Register above. Three Ways to Ensure a Budget-Friendly Family Cruise Vacation, A Word of Caution About Cruise Line Wi-Fi. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. All arrangements for onboard gifts and spa treatments can easily be made online before the ship departs. Ambulatory Accessible If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. Take advantage of treadmills, stationary bikes, stairsteppers, rowing machines, weights and weight machines. For a full overview of all policies, see Worry-Free Promise details. (Reconfirm international flights 72 hours prior to your departure from home.) We remain optimistic that our approach on future sailings will become more flexible. For information on alternative transportation arrangements and associated costs please contact ourGuest Accessibility Department. Be sure to check your online cruise planner for the exact pricing of internet packages on your cruise. This package is $59.95 per day (+18% gratuity). Supports audio/video calling and streaming where coverage allows. This package will offer the fastest speeds to support streaming. You may also receive arrival documentation from Immigration when arriving at the airport. A 3% service fee will be added to your onboard account for all cash advances. must be identical to those on your cruise documents. Limitations apply. NLV typically runs its course in 24-48 hours without serious or long term health effects. Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible. The answer is usually maybe, but you wont likely know until you go to actually use it. Please be assured this is for your safety. Each package comes with a daily volume of data for a superior experience. Several members of our management teams have joined us after first serving more than 20 years with the U.S. Coast Guard. Government Issued Identification: For security reasons, first and last names on an air booking must match the government-issued identification used for boarding. Whether you want alcoholic included or not, one of these packages should best meet your needs. Mobile Phones and tablets: Laptop rental is not available, however, each ship has an internet cafe with computers which can be used to connect to the internet. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Additional safety, security and health inspections are carried out by other U.S. agencies including Customs and Border Protection, the U.S. Centers for Disease Control and Prevention and the Department of Agriculture. Princess Cruises Most ships in the Princess Cruises fleet have upgraded MedallionNet internet capabilities. Viewing Your Air Itinerary Internet was not handled by HAL giving you a username tied to your cabin, and then you creating a password ( as you are describing). All major cruise lines now offer internet packages, though the types of plans and connection speeds do vary. Canned or bottled beverages, including water, carbonated mineral water, and soft drinks. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. We were not successful when aboard the Zuiderdam last month. Supports audio/video calling and streaming where coverage allows.). The Express Docs notification arrives electronically approximately 45 days before departure (after your final payment has been made). If you want to be able to stream as well as browse the internet, the VOOM Surf and Stream package would be for you at an average of $22.99/day. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. If your shaver operates on standard 110 AC, by all means bring it (guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay). Mobile Phones: Passengers on all Celebrity ships can use their mobile phones onboard. Needless to say, there wont be any streaming with these cruise ship internet packages! To maximize fire safety, our ships have sprinkler systems throughout passenger and crew areas together with enhanced fire suppression systems in machinery spaces. Hotel Packages As mentioned previously, WiFi on cruise ships does come at a cost on most major cruise lines. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. Records confirming the vaccination status should be provided to ourGuest Accessibility Department prior to your departure. Flight Ease delivers what cruise travelers are looking for: specially negotiated low prices; a convenient, worry-free way to book air travel; late-arrival protection; the freedom to change your flights with no change fees; and you can earn frequent flier miles with participating airlines. We have sailed enough on HAL to be 5-star and have never bought their package. Disney Cruise Line Connect@Sea offers Disney Cruise Line guests WiFi packages based on usage. A The email from Holland America Line has the Booking Number in the subject line. Royal Caribbean, however, is changing the at-sea connectivity game with a relatively affordable high-speed service that can support video and music streaming. Q Do the luggage tags need to be printed in color? 19952023, The Independent Traveler, Inc. What to Expect on a Cruise: Using a Mobile Phone, 5 Trends in Onboard Cruise Ship Technology, Voom Internet on Royal Caribbean's Harmony of the Seas, Norwegian Cruise Line Internet Packages and Prices, Connecting at Sea: Internet and Phone Use Onboard Your Cruise (Photo: tolotola/Shutterstock), P&O Cruises Reveals Nicole Sherzinger as Godmother of New Ship Arvia, Carnival Miracle Set to Become Fourth Carnival Ship to Sail From Galveston, Life at Sea Cruises Opens Sales for World's First Three-Year Cruise, Oceania Reveals Giada de Laurentiis as Godmother of New Ship Vista. Internet and Wi-Fi: Cruise & Maritime Voyages Australia-based ships both offer Wi-Fi internet access in all suites and most public areas. In addition to all of the amenities that typically come with a standard cruise fare, Have It All also includes four high-value extras in the fare with more amenities as the length of cruise increase. Prescription medical marijuana is not allowed on board. Carnival is pretty transparent in the three levels of Wi-Fi offered: Social Plan $6.80/person per day (can save 15% if purchased online pre-cruise) allows access to social sites/apps, and airline websites, presumably to allow the user to check in for their flight while aboard, but may not allow access to other websites/apps, Value Plan 10.20/person per day (can save 15% if purchased online pre-cruise) allows surfing on websites and access to email, but does not allow for streaming (i.e. If so, there are descriptions of the internet plans available under Cruise Activities/Gifts and Indulgences/Internet. Fully Accessible (DH and I have been discussing our guesses on how the database for Navigator is structured. Tickets are nonrefundable. Bed can be converted upon request to 2 twins if full compliance is not needed. Shirts/cover-ups and footwear are always required indoors. It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada. without the from the ship to tender and/or from tender to shore. Holland America Line is working closely with authorities and governments across the globe on health protocols. You can also add extra funds to any payment and the remaining balance will be recalculated into equal amounts. With Express Docs, international guests no longer run the risk of document delivery delays at the border. You are responsible for complying with the policies. Each Holland America Line ship has a double hull and is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. Every ship boasts a remarkable and extensive art collection, collectively valued at millions of dollars. Seat assignments are controlled by the respective airlines but may be requested for most flights in the Flight Ease system based on availability in the airline's reservation system at the time of booking. Three nights specialty dining: Ships with Tamarind receive one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Q What are the benefits of having Express Docs? Freestyle Coca-Cola is currently only available on the Koningsdam andNieuw Statendam. Cell Phones: Cruise & Maritime Voyages offers a mobile phone network that allows passengers to send and receive calls on their own compatible mobile phones while the ship is at sea. Transfers are available to Flight Ease guests and to guests who have independent flight plans. You will claim your luggage when you arrive at your final airport destination. Best Cruise Vlogs to Binge Watch 2023 Edition! Birth certificates can be an original, photocopy or certified original. Always included . (Remember that checked baggage might not be accessible at all times.) Holland America Line's EZpay option makes it a breeze to budget for a dream cruise vacation and pay it off over time. I see the price list in the forum but nothing about what each package offers. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. A You will receive any necessary luggage tags for your land tour while on your tour. Fees: There is a per-day social media package available for $14.99 which allows access to popular social media sites. A credit card is required for all inbound phone calls to a ship. If the booking is paid in full and within 45 days of travel, you may go to www.hollandamerica.com and select the links for Online Check-in. Per person: each guest could use their own device at the same time; Per stateroom: Only one device per cabin could be used at a time. **DISCOUNT MAY APPLY FOR LONGER SAILINGS. Internet/Wifi Packages - Holland America Line For guest convenience, Holland America Line offers 3 different internet packages for purchase onboard their ships. Q Do I need special luggage tags for my Land+Sea Journey? Family-friendly options include sofa beds, Murphy beds and connecting rooms. Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) Two nights specialty dining: ships with Tamarind receive one night at Pinnacle Grill and one night at Tamarind. Q Where do I enter my Holland America Line Booking Number and Last Name? Holland America Line wheelchairs are not available for shore excursions or for use on board. Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed. For a current listing of the daily volume soft caps, see the Internet Plan Selection page. Applications and additional information may be downloaded from their website. CC Help Jenn May 05, 2021 7 min read. This package also includes unlimited Zero-Proof beverages. We offer celebration packages, flowers, chocolate dipped strawberries, special wine offerings, beverage packages and cards, spa treatments and keepsakes. Turn Wi-Fi on and connect to your ships network. service of alcoholic beverages to intoxicated guests. Keep these items close at hand in your purse or jacket pocket. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees. You will need to provide proof of current vaccinations for the animal. This will help to ensure availability of the appropriate vehicle(s) and for Holland America Line to provide an estimate of additional associated costs. Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. NLV is not an upper respiratory virus such as influenza. This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. If these services and having access to friends, coworkers, work, or even social media feeds are important to you, do your research before embarking as not all cruise lines have given their online services the same consideration. Holland America WiFi Packages HAL offers satellite internet through the ship's Wi-Fi or at workstations in the Explorations Cafe. Certain apps, a variety of service options, port of call, and destinations along your cruise can all impact the internet service on a ship. You can even make arrangements for family and friends to sail with you on your next cruise, even if they are not currently on board with you. At some point in your travels you may experience an emergency. Experts show you how to avoid problems when traveling in developing nations. An ESTA will need to be completed for each family member traveling on the cruise. The Stream package allows for full WiFi access including video chat and streaming of music and movies. It may also be longer during peak seasons or when embassies are closed. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellation made to Flexible Air prior to the cruise final payment due date. Whether you want to post selfies to Facebook or check out your ship's dinner menus on your iPhone, you'll likely be covered. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Share Mobile Phones and tablets: Passengers can make and receive calls, send and receive text messages, read emails and surf the Web on their own phones and mobile devices while the ship is at sea, via a satellite. Every nautical and engineering officer on our ship has a government license either issued or approved by our flag state that confirms they have met the requirements for their position on the size of ships that we operate. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. Look at the cruise line websites and reviewers on popular websites like the CruiseCritic Forums who can be brutally honest in reviewing such amenities. More detailed information is available at www.cdc.gov. Luckily, cruise lines offer various plans to accommodate all your needs. During our regular business hours, please call: 800-426-0327. Roaming charges apply. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Attn: Cash Applications Fully Accessible To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. You have the option to choose what day of the month you would like your credit card to be charged. Video streaming is not available with any of these packages. Q Is there a deadline for completing the Online Check-in process and accessing my Express Docs? Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests. Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Your luggage will follow normal processing and loading on to the ship from this point. Keep medication close at hand in your purse or carry-on bag. With Express Docs you can access comprehensive, up-to-date information on all aspects of your cruise. The Chat & Social Apps package can also only be purchased onboard and allows access to social media on one device for 1.5GB of usage. Affecting all Alaska sailings, Alaska tours and Canada & New England sailings that visit or transit Canada: Finally, the 24 hour package is valid on one device for a 24 hour period. Costa features a Data and Social package for their internet, with access available in all public areas and cabins throughout their ships. Some flight options can also be managed directly with the airline locator to acess your flight details. Carnival Corp., too, is improving the internet on all 10 of its lines and has introduced tiered usage packages. Dial 1-800-993-5483 (US). source:https://www.hollandamerica.com/en_US/faq.shipboard-life.can-i-use-the-internet-mobile-phones-or-webcams-on-board.html. These items may also be downloaded to the screen reader-enabled computer in the Explorations Caf. Q: Are a jacket and tie required for men? A Once the booking is paid in full and the cruise is approximately 45 days prior to departure, Holland America Line will send an email to each guest booked to notify you that Express Docs are ready. Roll-in Shower and bathtub: Suites SC6175, SC6164, SS6108, SY5002 and SY5001. $18 a minute for ship to shore phone calls Flexible Fares: Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date. LauraS Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. The VOOM Surf Package is the cheaper of the plans and offers all the basics without steaming abilities. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. On days of sailing, Holland America representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Visa and documentation requirements vary by nationality and destination. Of all the fascinating places you can visit on a Holland America cruise ship, none rejuvenates and relaxes like the Greenhouse Spa & Salon, featuring heavenly beauty and wellness rituals.