We value your safety. But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Regardless of how well you plan, it's still easy to forget something. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. . Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Be sure to check the schedule prior to your visit for the most recent updates. Dollywood Gold Season Pass: starts at $204, which is $30 . Operating hours of Properties are subject to change without notice and without liability to Herschend. Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Excessively torn clothing is not permitted. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. For instance, in the spring, Thursdays are less crowded. Dollywood says it will not ask for proof of vaccination Personal or commercial drones (unless approved by Herschend in advance in writing) or other unmanned vehicles or equipment whether piloted on or off of the Property. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Our family went to Dollywood the first weekend in October for their Harvest festival. Our operating days and hours vary; please check our Calendar. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. Once the group returns, the adults will swap places with each other. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. I am sorely disappointed in Dollywood and their staff. Check refunds may take up to 15 business days. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, Guests will exit with other riders. Rain checks will be valid for one-day admission on any operating day in the current operating season. Enter the park through designated entrances during operating hours only. Learn more about the opportunities listed below. and last updated 3:27 PM, Jul 14, 2020. With the new "reservation" system in place, I am a bit worried about locking. Available on a first-come first-serve basis. Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). An additional amount will be charged for each additional dog sharing a kennel or cottage. The wristbands correspond to the color-coded information displayed on signs at each ride. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. Tickets must be upgraded on the day of your group's visit only. Pets are not permitted. Published on March 15, 2021. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. Go to the Season Passes page on dollywood.com. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. There are no refunds for partially used tickets. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. More Time, Less Wait! Please see our. With the exception of the Dollywood Express, no on-ride video or pictures are permitted. Please call 865-428-9553 or see our Auditions page for more information. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). All in all we had a great time & felt very safe. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. Just download the Dollywood mobile app for iOS or Android. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. 1. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. We stood in line for at least half an hour behind a large family who did not wear masks. We are unable to make exceptions. Your email address will be validated and you will be asked for additional information to continue with your purchasing. Please stop by Guest Services to pick up your raincheck before you leave the park. In response to the COVID-19 . We are excited that you are interested in purchasing a new Season Pass! For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. These markings were almost universally ignored and again no reminders were issued. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. It's also a good idea to provide easily recognizable identification for your stroller. Youll receive a card indicating the time your item(s) will be ready. For Dollywood rides, you can also find height requirements on the mobile app. dogs). Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. Park Hours Sign In | Register Search. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Passholders who have received a refund, will need to purchase a new pass. There were also multiple markings on the floor regarding safe distances. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. DollywoodPlease visit theLost and Found Pageto file a lost item claim. We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. Yes! About Our Returns Policies. Online travel agencies can't preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund. Let us answer your questions about what you can expect! We do not accept partial payments or deposits. perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . COVID-19 policies. Otherwise, your groups refund will be adjusted accordingly. Parents should contact the first available host for assistance if a child is lost. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. However, guests are allowed to bring one unopened bottle of water per person. Dollywood Silver Season Pass: starts at $149, includes 2 Bring-a-Friend Free tickets and a discount on lodging. We were able to access the theme park today and put together some thoughts on this . Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. In the fall, you might consider weekdays. Financial Assistance for Food, Housing, and Bills. Park Hours Sign In | Register Search. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. Passholders are required to have a My Dollywood Account when renewing online. Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit. (except for special events as designated by the Property). If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. We cannot honor out of state tax exempt forms. Depending on the time of year, some days at Dollywood can be less crowded than others. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. Dollywood's Splash CountryYes. Yes. But please let us know if you continue to receive this issue at 1-800-Dollywood. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. Tickets must be unused and not expired within 90 days of purchase. Be attentive to your surroundings. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. Costume masks. Excused Murdaugh juror left a dozen eggs in jury room. Weapons of any type and all items listed in the section below titled Prohibited Items are prohibited at the Property or during participation in any Herschend Activity. Dollywood Theme Park. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. By Vicky Reddish - May 26th, 2020. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Rain Checks are not available for Season Passholders. We offer both Regular and Unlimited TimeSaver options. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). You can access them from the order History module within your account though. You will be sent through a page where you simply tell us how many passes of each type you would like. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing. Dollywood is pleased to offer a variety of parking options based on our guests' needs. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. And this Intercontinental - where Decman booked - two days prior. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale. We are possibly coming back at Christmas time, but we will DEFINITELY not be coming here. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. Disability license plate or hang tag must be visible. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Do not cross any fences, chains, landscape areas or other barriers. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. Please visit the Account Overview page. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. Guests must only use designated entrances and exits and only during operating hours of the Property. Please note that changes may occur at any time, based on available public health information. Click herefor a complete listing of shows and rides available to TimeSaver users. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions. Free parking applies for visits after Gold or Diamond Season Passes are purchased. According to the company's website, on April 12, masks were made . Ticket info. For less than the price of another day's admission, your group members can enjoy our park all season long! Proper attire is required at the Properties at all times. The fee is $18 for a single; $20 for a double. We love to go to DW in October! Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. Dollywood, originally scheduled to hold its . Please contact our office at (888) 428-6789 to change your visit date. 28 August 2020. Set in the region's foothills, the amusement park is located at 2700 Dollywood Parks Blvd, Pigeon Forge, TN 37863. RV parking lot is not available for overnight parking or camping. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Season pass holders can visit early on June 15 and 16. I was disappointed that more enforcement of their Covid safety protocols was not visible. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or voucher will be offered . Online Technical Support. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. You should obtain an up-to-the-minute weather report prior to your visit. On Feb. 26, StubHub's general counsel was hailing the company's . Dollywood announced on Friday afternoon that they would not be opening for the season over coroanvirus concerns. This is the first time that . Enter the park through designated entrances during operating hours only. As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. Dollywoods easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. At this time, masking is optional for employees and guests, regardless of vaccination status. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Other times". I will say the tram team was very good about enforcing the policy. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Guests will be screened with a health assessment. Dollywood is committed to providing a safe and enjoyable environment for our guests. Every season brings new experiences! Masks will still be required in indoor areas. Rain Checks are not available for Season Passholders. Tickets are non-refundable, non-transferable, and will not be exchanged. Limited Park Capacity, Advanced Reservations Required. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you.