Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. All participants who engage in such recreational activities do so at their own risk. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Is Celebrity doing this to eliminate the price reduction refunds? The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. From August 2022 Travel + Leisure, published by TI Inc. 3.3 What if I want to upgrade my standard air arrangements? Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. The prices shown in this brochure show from prices. Photo Via: Celebrity Cruises. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. 2.6 What are the passport and visa requirements for my holiday? We promise not to levy a surcharge within 30 days of the start of your holiday. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. Please note, the above options are not available where any change made is a minor one. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Your table number will be confirmed in your stateroom at the start of your cruise. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) If our "best price guarantee" results in a decrease in the guest's cruise . Go to site. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. 5.1 What If I am travelling with a group? After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Once your EHIC has expired, youll be able to replace it with a GHIC. Celebrity Cruises; Cruise Critic Community. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. peanut head. Dining times may vary slightly on port days due to shore excursion departures. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. All bookings are subject to these booking conditions. If you booked before 8/1/2010 it is still 70 days. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. Here's how to cancel or postpone a cruise due to COVID-19. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Problems, so telephoned, cleared it. Connecting UK domestic flights are also available from a selection of regional airports. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. Unfortunately I was advised that they are unable to extend your final payment due date. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. If you booked 8/1/2010 or after the final payment is due 75 days. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. . I just spoke with Celebrity and they have extended their final payment deadlines to 60 day prior to sailing but only for sailings through March 31, 2022. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). Find everything, but, what I wanted to know. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. For full details please refer to our website. Standard kosher meals must have been requested on the guests booking in advance. Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Length of cruise: Deposit required: Final payment due: 1-4 nights: $100 per person (Sky Suites or lower) 75 days prior to sailing: Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. Please email airsupportuk@celebritycruises.com. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. The airline and flight routing may differ from the original assignment due to this name change. Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Regrettably we/the airline cannot guarantee your request. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Ashley Kosciolek. The changed arrangements will then be treated as a new booking. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. While onboard, drones must be stored safely in the stateroom. Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. Celebrity Cruises may charge a reasonable fee for such services. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. Yes. 1.11 Can I make changes to my booking after it has been confirmed? Please contact your Personal Cruise Specialist for further information. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. However, torch lighters and novelty lighters that look like guns are not allowed onboard. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. * A charge may be made for some entertainment activities on board. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. A contract will exist at this point, even if we are unable to confirm your flight details at that time. whether or not you've made your final payment and whether or not you actually have COVID-19. About two weeks from payment date we tried to pay on line. Matches and normal lighters are allowed onboard. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Can the Future Cruise Credit be used for the deposit? A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. To book your chosen holiday, contact one of our Personal Cruise Consultants on 0344 493 2043 (calls cost 7p per minute plus your local network access charge), book online at https://www.celebritycruises.com/gb or visit one of our authorised travel agents. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. For ships originating in North America, the minimum drinking age is twenty-one (21). Find a Bargain Please choose a vacation type. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. For most international flights, this will be the Montreal Convention 1999. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. 1.7 How do I obtain the lowest price per person? We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Effective today, August 4, 2021, Disney Cruise Line has added a temporary final payment extension to sailings with departure dates through January 31, 2022. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Until that point, your monies are not protected by our ABTA membership or any other arrangement. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Flight timings shown on your confirmation invoice are for guidance only and may change. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Please note, changes and errors occasionally occur. Guidance is also available from NHS (Scotland) on the FitForTravel website. Please ask your travel agent for further information. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. Posted August 3, 2010. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. All guests should ensure they have appropriate personal travel and medical insurance before departure. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Please check our website for full details. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. 1. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. 5.6 Can you refuse to allow me to travel? Anyone else deal with thisdid you let it ride until the date on the invoice? Restrictions apply and this policy is subject to change without notice. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. On board there are certain facilities where each entry is restricted by age. If in our reasonable opinion or the reasonable opinion of the ships Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. The price of your chosen holiday will be confirmed in accordance with section 1.2 above. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. We logged on and an outstanding balance of 26pence was showing. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. Please see the onboard sales consultant for full details. Experience, Learn, Connect with Three Distinct Programs Application Deadline: February 17, 2023 Program Fee Final Due Date: March 15, 2023 Program Fee: $4,895 ($4,495 if paid by Dec. . The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses.