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This is why it makes since to inspect before you buy. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. You should have no problem if the rreturned item is still new. All the associates and customers are required to wear masks inside their premises. She then threw the items at me and knocked over a suitcase I was returning and said You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due The earring fell off the stud when she picked it up. How to activate the MCTR debit card. @Deanna James; You have to get it back how you paid for it. 9. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. How stupid!waste of time. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. Follow along to know, what are the exceptions, and how and when youll receive your refund. Also, Keep In Mind All Ross stores are equipped with a refund verification system. Hope this helped. And it appears I will have to have my husband return the dresses. Ross Return Policy Through Debit Card purchased What if when you make a return, where your original form of payment was a debit card? the customer is always unhappy when they don't get their way! So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. So, I wanted to exchange but cashier didn't let me. 30 days. She is in another state which is harder for also. When I went to exchange it was 31 days from purchase date. Again, the return wasn't denied. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Also, to protect their associates and customers from covid, they'll keep the returns in quarantine for 72 hours before being returned to the sales floor. I had to argue with store clerk. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. store without the unnecessary long wait time and have a store that cares about customer service! Exchange for like merchandise only if software is defective. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. They were much less than the ones I were exchanging which the Associate said it was okay. I'm just hoping that someone can explain this policy to me. Remember any broken or damaged items can't be returned. No, you cannot a return a gift card for cash. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. BETTER FOR ME! For any reason, if you are not happy with your purchase from Ross, then no need to worry. The consent submitted will only be used for data processing originating from this website. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? In the case of watches and jewelry, exchanges may be made at the store where you made your purchase, assuming you still have the receipt. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. BETTER FOR ME! You guys need to reevaluate yourselves. It took her two minutes to get my receipt number. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? I went back the following day with the receipt. After the 60-day mark, the bank is no longer . Visit the nearest store. Obviously it doesn't have price tag but some other tag. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. I had this kind of incident happen to me two other times at another Ross location. In the event you used multiple forms of payment, your refund may be issued across all payment meth. Here's what you'll need to ensure the return goes smoothly: I assume if a credit card was used maybe it would take longer? 2) keep your receipts have all ross receipts in one place Stores give you money back if you give original receipt, I cannot understand your policy. I asked how many I had and what was the dollar amount. I'm the shopper who hates to try clothes on in a store. (No tax return so far) The tax here is 9.000 percent. Happy holidays, I hope this was helpful in answering some questions. You want cheap stuff but and you call them crooks but in reality its not. A 10-day period is required for a cash refund on check purchases. I was like wow he never even left the store, but because he opened it its non refundable. You can return your Ross product to any of the Ross stores. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. If the tags are off and you don't have your receipt your damn problem. They refused because the receipt was one day off. Some managers at ross need to be a little more empathetic. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. The lines can be long. The comments on here are ridiculous. I'm not a habitual Ross shopper. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. Anyway, they told me they could not take back liquids. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. Step 2: Choose the reason to return the product. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). What can I do? NO ONE! It says nothing seven days. Ross is not responsible for lost or stolen cards. When I got home, he tried them on and it was too big. I'm old so they need to listen to me or my child is out of state so they should give me more time. Also why Marshall's makes more money than Ross. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. I told the cashier it better not be damaged BC IT IS A GOWN! I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. returning an item where I used Kohls cash. I have bought pet clothes, but that's it. I paid $21.99 ($24.10 with tax) in cash. That is not the department stores responsibility. 30 days is too little time. The first purchase, I used a store I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. they were priced the the ABSOLUTE full price i originally paid. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. It's ridiculous because I didn't see on the back of receipt that can't return to other store. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. Does anyone know if this is true or had similar experience? To my surprise, they gave me store credit!! Eligible customers are entitled to 10% off purchases made on Tuesday. Hope this was helpful. All rights reserved. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. I'm so hurt and sad by this! As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. Ross Refund Verification Process). He added that he would accept the ID of her son who was with her. Consider this when purchasing fragrance. I'm old so they need to listen to me or my child is out of state so they should give me more time. Walmart Marketplace Return Policy. Your Estimated Total rental rate is calculated based on the information provided at time of reservation. I probably wouldn't make such a fuss if it was a small dollar amount. However, I have never had a problem with returning merchandise at all. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. I had 3 at that time for a total of 41.00 dollars. Don't shop at Ross if you don't like it! I shop at ross often and spend way too much money to be insulted like this and will not be shopping here again!