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Cant log in using the routers admin password, If no internet connection is detected, the. Type your wireless network password (Security Key) into the Password field. Product Claims. If you do not opt-out, you will have agreed to the mandatory arbitration set forth below. 4. Click here for our list of global support numbers. EXCLUDES ALL LIABILITY FOR THE LOSS OF, OR DAMAGE TO, DATA CAUSED BY USE OF THE SOFTWARE; EXCLUDES ANY LIABILITY IT MAY HAVE TO YOU FOR: LOSS OF THE ABILITY TO USE ANY THIRD-PARTY PRODUCTS, SOFTWARE OR SERVICES, AND, ANY INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE LOSS OR DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF USE, DATA, BUSINESS INTERRUPTION OR COST OF PROCURING SUBSTITUTE SERVICES), WHICH ARISES UNDER ANY LAW (INCLUDING THE LAW OF NEGLIGENCE) AND WHICH RELATES TO YOUR USE OF, OR INABILITY TO USE, THE SOFTWARE OR ANY RELATED SERVICES. Belkin and you acknowledge that Belkin, and not Apple, is responsible for addressing any claims relating to the App and your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Our team of experts is always just one call, chat, or tweet away. LICENSE GRANT . Other than as set forth in the preceding sentence, a person or entity who is not a party to this Agreement shall not have any right to enforce any term of this Agreement. EU RESIDENTS . In all other circumstances, this Agreement will be governed by California law, without reference to its or any other jurisdictions conflict of laws principles. 6. NOTWITHSTANDING THE ABOVE AGREEMENT TO ARBITRATE DISPUTES, YOU AND BELKIN EACH ACKNOWLEDGE AND AGREE THAT EITHER PARTY MAY, AS AN ALTERNATIVE TO ARBITRATION, BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT TO RESOLVE A DISPUTE, SO LONG AS SUCH SMALL CLAIMS COURT DOES NOT PROVIDE FOR OR ALLOW FOR JOINDER OR CONSOLIDATION OF CLAIMS. You acknowledge that the Open Source Software license is solely between you and the applicable licensor of the Open Source Software. If you have downloaded the Software from an App Store, you are also subject to any terms of use of that App Store. These features are provided solely as a convenience to you. License and copyright information for the Open Source Software are disclosed in the Product documentation, within the Support tab on Belkin websites and within the Contact Us section on Linksys websites. We'll follow up as soon as we can. 13. Our goal is to provide you with a positive experience when using our apps, products and services, while at the same time keeping your Personal Information, as defined in the Belkin Privacy Policy (the Privacy Policy), secure. Maintenance and Support. 12. The courts in some countries or jurisdictions will not apply California law to some types of disputes. Software does not include any Open Source Software (as defined below). Select "Add Another Node" and follow setup instructions. Continue holding Reset for another 30 seconds. Post your question to Twitter anytime. EU RESIDENTS . This End-User License Agreement (this Agreement) is a legal document that contains the terms and conditions under which limited use of certain Software (as defined below) that operates with the Product is licensed to you. However, the Belkin Privacy Policy referenced herein is subject to change in the manner described in that document. To resolve this, make sure your device is powered ON and has a solid purple light. WAIVER OF CLASSWIDE CLAIMS; SMALL CLAIMS COURT . Belkin is committed to protecting your privacy. Actual energy savings and any associated monetary benefits vary based on factors beyond Belkins control or knowledge. All rights not expressly granted to you by Belkin under this Agreement are hereby reserved by Belkin. If you are located in Australia or New Zealand, the following four paragraphs apply to you: The benefits we give in this Agreement are additional to any rights and remedies that you may have under the Australian Competition and Consumer Act 2010 or the New Zealand Consumer Guarantees Act 1993 (CGA) (as applicable) and other applicable Australia and New Zealand consumer protection laws. Warranty: Belkin is solely responsible for the warranty in this Agreement, whether express or implied by law, to the extent not effectively disclaimed. This Software is licensed to you by Belkin and, where applicable, by Belkins suppliers. Our team has finished investigating the issue andfound a permanent fix. It is your responsibility to back up your system, including without limitation, any material, information or data that you may use or possess in connection with the Product or Software, and Belkin shall have no liability for your failure to back up your system or any material, information or data. To make a claim under this Limited Warranty, return the defective media along with the sales receipt directly to Belkin at the address indicated below, or you can contact the Belkin Support Team in your area as indicated below. If you don't see this tab, click the Setup tab at the top-left corner first. Belkin hereby grants you the right to use: (i) where your Product is not a Small-Medium Business or SMB branded Product, for your personal, non-commercial purposes; or (ii) where your Product is a Small Medium Business or SMB Product, for your personal or commercial use; copies of the Software in object code form on devices that you own (or, in the case of firmware, one copy of the firmware in object code form solely on the Product relating to the firmware). Belkin and you acknowledge that Belkin, and not Apple, is responsible for addressing any claims relating to the App and your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. #1 I've got the three node Velop mesh package, and it's been flaky ever since it was installed, but the flakiness has gotten loads worse in the past month or so. 11. EACH OF THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS AND THE UNITED NATIONS CONVENTION ON THE LIMITATION PERIOD IN THE INTERNATIONAL SALE OF GOODS IS HEREBY EXPRESSLY EXCLUDED AND WILL NOT APPLY TO THIS AGREEMENT. Third Party Beneficiary. Post your question to Twitter anytime. Log in 3. Some Belkin Products and Software may monitor energy consumption in the home. 6. The rights and obligations under this Agreement are not assignable by you, and any attempted assignment shall be void and without effect. B&H Photo Video Digital Cameras, Photography, Computers For example, we may provide an automatic update that fixes a security breach or vulnerability to your network. At all times your information will be treated in accordance with the Belkin Privacy Policy, which is incorporated by reference into this Agreement and can be viewed here. THIS AGREEMENT IS TO BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE INTERNAL LAWS OF THE STATE OF CALIFORNIA WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW RULE THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY JURISDICTION (OTHER THAN THE INTERNAL LAWS OF THE STATE OF CALIFORNIA) TO THE RIGHTS AND DUTIES OF THE PARTIES. Need Help? How to Master Reset LINKSYS Velop: Firstly, unplug the power cord from the LINKSYS Velop router. You may also mean a person who has downloaded the Software from an authorized website, such as http://www.belkin.com or from an authorized application market or store, such as Apples App Store or Google Play (each such application market or store is referred to in this Agreement as an App Store and collectively as App Stores). Playa Vista, California 90094. The language of this Agreement shall not be construed strictly for or against either party, regardless of who drafted such language or was principally responsible for drafting it. BELKIN DOES NOT MONITOR EMERGENCY NOTIFICATIONS AND WILL NOT DISPATCH EMERGENCY AUTHORITIES TO YOUR HOME IN THE EVENT OF AN EMERGENCY. For major failures with the service, you are entitled: You are also entitled to be compensated for any other reasonably foreseeable loss or damage. Ascertain that the node's factory defaults are in place. IN THOSE JURISDICTIONS WHERE IT CAN LAWFULLY DO SO, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BELKIN, ITS RESELLERS AND ITS SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCEPTABLE OR SATISFACTORY QUALITY, NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, LOSS OF OR DAMAGE TO DATA, LACK OF VIRUSES OR FREE FROM VIRUS OR MALWARE ATTACK, SECURITY, PERFORMANCE, LACK OF NEGLIGENCE, WORKMANLIKE EFFORT, QUIET ENJOYMENT, THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT YOUR USE OF OR THE PERFORMANCE OF THE SOFTWARE AND RELATED INFORMATION, PROGRAMS AND DOCUMENTATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT YOUR USE OF THE SOFTWARE AND RELATED INFORMATION, PROGRAMS AND DOCUMENTATION WILL GENERATE ACCURATE, RELIABLE, TIMELY RESULTS, INFORMATION, MATERIAL OR DATA. You hereby waive and release any legal claim you might have against Belkin with respect to these sites or third-party products or services, and your use of these sites, third-party products or services. 5. 12045 East Waterfront Drive However, if you are a consumer and you live in a country where Belkin markets or distributes the Software, local law may require that certain consumer protection laws of your country of residence apply to some sections of this Agreement. Log in to the Velop dashboard using your Linksys cloud account and go to, If you are unable to log in with your Linksys cloud account, you will need to recover your admin password. It is your responsibility to back up your system, including without limitation, any material, information or data that you may use or possess in connection with the Product or Software, and Belkin shall have no liability for your failure to back up your system or any material, information or data. To the extent warranties cannot be disclaimed or excluded, they are limited to the duration of the Warranty Period indicated above. You can find the user documentation for the Software on the Support page of the applicable Belkin website. MANDATORY ARBITRATION . NON-EU RESIDENTS . However, you may not (i) modify, adapt or otherwise create derivative works from the Software, the Product containing the Software or user documentation (except as may be permitted by an applicable open source license); (ii) lease, sublicense, resell, rent, loan, redistribute, or otherwise transfer (except as expressly permitted above), whether for commercial purposes or otherwise, the Software or user documentation; (iii) reverse engineer, disassemble, decrypt or decompile the Product or the Software or otherwise try to reduce the Software to a human-readable form, except where and only to the extent that such activity is permitted by applicable law or where Belkin is required to permit such activity under the terms of an applicable open source license; (iv) remove or alter any copyright, trademark or other proprietary notices contained in the Software or user documentation; (v) use the Product, Software or user documentation to develop a competing hardware and/or software product, or otherwise in any manner not set forth in this Agreement or the user documentation; (vi) if the Software is firmware, copy the firmware (other than one backup copy for archival purposes only), use it on a multi-user system or operate it separately from the Product onto which it is embedded; (vii) use the Software to transmit software viruses or other harmful computer code, files or programs, or to circumvent, disable or otherwise interfere with security-related features of the Software; (viii) use the Software to collect or harvest any third partys personally identifiable information, to send unauthorized commercial communications or to invade the privacy rights of any third party; or (ix) use the Software for any unlawful purpose, and/or in any manner that breaches this Agreement. If you have a question about your Product or Software or experience a problem with it, please go to the following websites for information on how to contact Belkin in your area: Belkin, Linksys, Wemo and many product names and logos are trademarks of the Belkin group of companies. If Belkin is the subject of a claim, becomes involved in a legal proceeding, or suffers any economic loss or damage as a result of your violation of this Agreement, to the extent permitted by law, you will be responsible for compensating Belkin for the full amount of its loss, as well as any reasonable amounts Belkin incurs in lawyers' fees, expenses and court costs, except to the extent that Belkin contributed to the loss or damage. NEITHER YOU NOR BELKIN SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The courts of the member state in which you reside shall have non-exclusive jurisdiction over any such dispute. Reset Linksys to factory defaults. You agree to use the Software in compliance with all applicable laws, including local laws of the country or region in which you live or in which you download or use the Software. 2019 Belkin International, Inc. and/or its affiliates. A Velop Plug-in requires an existing Velop system Be sure your primary node is already set up before adding a plug-in. Rating: 2.4 - 88 reviews IF THE ARBITRATION AWARD IS EQUAL TO OR GREATER THAN THE AMOUNT YOU DEMANDED IN YOUR ARBITRATION CLAIM, BELKIN WILL PAY FOR YOUR REASONABLE AND ACTUAL ATTORNEYS FEES YOU HAVE INCURRED TO ARBITRATE THE DISPUTE, PLUS A MINIMUM RECOVERY OF $2,500. If the Software is software or firmware embedded in a Product, you must stop using the Product. If the Software is software or firmware embedded in a Product, you must stop using the Product. Jogameister 6 mo. Both Belkin and you acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. This will resolve the issue and will not affect your Apple HomeKit configuration. Open Source Software means any software or software component or technology that is subject to an open source license. Nothing in this Agreement limits your rights under, or grants you rights that supersede, any Open Source Software license. Residents of countries in the European Union may also bring any such dispute before a local consumer dispute resolution body, if any such body is constituted under the laws of the country in which you reside. Belkin is committed to protecting your privacy. Chat with a customer support agent directly from your desktop or phone. You have successfully Master Reset LINKSYS Velop router. INTELLECTUAL PROPERTY RIGHTS . Then, turn the power back on. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Belkins sole responsibility. IMPORTANT: A parent node refers to the node that is physically connected to your modem. Every so often all of my hard-wired devices go offline (wireless internet still works). The app starts to add the device SLOWLY. This Limited Warranty does not apply in Australia. 9. SOME COUNTRIES, STATES AND/OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CONDITIONS, WARRANTIES OR GUARANTEES, AND/OR DO NOT ALLOW PRODUCTS OR SERVICES TO BE SOLD WITH NO WARRANTIES OR GUARANTEES. (REQUIRED FOR APP SOFTWARE ON APPLES APP STORE ONLY). This Agreement constitutes the entire agreement between Belkin and you with respect to the Software and your use thereof and supersedes any conflicting or additional terms contained in any purchase order or elsewhere. For major failures with the service, you are entitled: You are also entitled to be compensated for any other reasonably foreseeable loss or damage. However, in the event of a conflict or inconsistency between the English and any non-English versions, the English version of this Agreement shall govern, to the extent not prohibited by local law in your jurisdiction. OPEN SOURCE SOFTWARE . Enter a name for your wireless network. Perform a 30/30/30 reset While the router is plugged in and powered on, press and hold the Reset button for 30 seconds. Notwithstanding anything to the contrary in this Agreement, by using the Software, you acknowledge and agree that it is solely your responsibility to understand the terms of this Agreement, as well as the terms of use of any App Store that may be relevant to the Software or the Product. 2. 2. This End-User License Agreement (this Agreement) is a legal document that contains the terms and conditions under which limited use of certain Software (as defined below) that operates with the Product is licensed to you. If you have a question about your Product or Software or experience a problem with it, please go to the following websites for information on how to contact Belkin in your area: Belkin, Linksys, Wemo and many product names and logos are trademarks of the Belkin group of companies. We are aware that some customers are experiencing stability issues with our Velop products after a recent firmware update. The limited license in this Agreement will automatically terminate if you fail to comply with any of the terms and conditions in this Agreement. ACCORDINGLY, IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE SECTIONS BELOW ENTITLED LIMITED WARRANTY AND DISCLAIMER AND GENERAL EXCLUSIONS AND LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. Third Party Beneficiary. License and copyright information for the Open Source Software are disclosed in the Product documentation, within the Support tab on Belkin websites and within the Contact Us section on Linksys websites. You will also need to go through the setup process again since the settings you have customized (e.g. YOU MAY OPT OUT OF SUCH ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED IN SECTION 17. Linksys will not sell or rent your email address. YOU UNDERSTAND THAT THE PRODUCT AND SOFTWARE ARE NOT PART OF AND DO NOT CONTAIN A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM. In the event of any legal proceeding between the parties arising out of or related to this Agreement, the prevailing party shall be entitled to recover, in addition to any other relief awarded or granted, its costs and expenses (including reasonable attorneys and expert witness fees) incurred in any such proceeding. If your use of the Software is subject to an App Stores terms of use, then in the event of any conflict or ambiguity between the terms of this Agreement and such App Stores terms of use, the App Stores terms of use will govern, but only to the extent necessary to resolve such conflict or ambiguity, and the terms of this Agreement will otherwise remain in full force and effect.