What Do Waiters Wear Around Their Waist, Dr Suzanne Johnson Parrish, Florida, Vincent Gardenia Wife, Foreshadowing In The Narrative Of Frederick Douglass, Articles E

We may ask you to accept a billing agreement to authorize payment for these kinds of charges. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. I sold hundreds of items with 100% feedback. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. I was indeed shocked that in was the first call this was resolved. eBay Money Back Guarantee covers most transactions on eBay. We would refund a buyer if an item was damaged. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. For more detail, read our blog on fixing scratched lenses. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. We called eBay ( BIG KEY! Choose Print label. Comment below and let us know what happened and how you resolved it. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. Bumper may require modification if your vehicle has a tow bar fitted. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . You'll also receive a date by which you should ship the item back. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Report the feedback. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. To contact us: Click Help & Contact at the top of most pages. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. As to a Return within the GSP for Not As Described, I would assume the same principle applies. 03-23-2018 06:31 PM. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Use the carriers shipping calculator to find out how much return shipping will cost. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Again, it comes down to a gut instinct. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. How many times do you call eBay if there is a problem? Paypal refunded us in full including the shipping. I grew up in Central Florida and have lived here my whole life. Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. Defective. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. I would love to hear from others that have been on both sides of a case such as mine. Honestly, this has left such a bad taste. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. .. just like we do now when buyers claim they never received the item! But, like I said, all I got was a form letter. We used the other account for our own private purchases. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. Your item didn't match the listing, or it arrived faulty or damaged. If I had simply changed my mind, I would certainly pay the return shipping. . Read our most popular questions and answers on how to handle return shipping for items you've sold. Yes, it's that simple! I shipped an item and it was damaged in shipping. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Why would you risk having your seller rating dinged over a $4 item? You can save time and money by printing shipping labels for your sold items on eBay. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. After following these steps, eBay will stop automatically approving your buyer's returns. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. Return an item for a refund. If they deny it, escalate it to eBay and they will more than likely rule in your favor. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Have you had an eBay item returned damaged? In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. From the dropdown menu, select Send refund. Select your reason for closing the return from the dropdown, and add details if you want to. Why would the buyer be liable for return shipping if damaged by the carrier? Returns. you misused the product or service in a way that contributed to the problem. I agree. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. 4. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Select Mark as sent. You do not have permission to remove this product association. Jen in Indiana. - edited If so I would have called back to get a new representative on the line to straighten it out. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. (Maybe that's what they're hoping for.). An honest , ethical seller will refund return shipping on a defective item. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. 4 min article. Specify a refund amount for the item or for the order. Heres how to send your own label from the View return details section: Shipping labels for international returns. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. If you select Other, enter the carrier name. Well be able to help you quickly by chatting with you online or through a quick phone call. For more information, see our Condition of returned items policy. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. What happens if eBay seller doesnt respond to return request? The returns process usually starts with a message . And is it mostly positive? I think you need to learn not to take things so personally and choose your battles more carefully. Select your carrier and enter the tracking number. Find It In Seconds! Very Sad! 2 2 Sponsored by PureCare Knee Protector I dont accept returns, why do I have to pay for a return postage label? To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. You won't be able to re-open the request once it's closed. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. Here are some of the most common ways eBay sellers are scammed. They can then print the label and use it to send the item back to you. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. Next, clean the lens with dish soap and dry with a microfibre cloth. If you want return shipping to be insured, see our section on alternative return shipping options. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . Amazon Package Sent to the Wrong Address? "Birth certificates show that you were born. I don't accept returns, why do I have to pay for a return shipping label? I attachedpictures of the item and requested resolution. I don't plan on stopping any time soon. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . ~Sandy 0 Kudos Login to Reply or Kudo Options If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? Need an update on an open return request? It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. 05-11-2014 Returns and GSP. For items that have a total cost of $750 or more, signature confirmation is required. Copyright 1995-2023 eBay Inc. All Rights Reserved. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. . Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. As a seller, I know when I'm being ripped off or when someone is being truthful. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment.